Digital Customer Experience Consultancy

Digital Customer Experience Consultancy

Finding those elusive customers for your business can be a daunting challenge. You may have a great product or service, but if you don’t understand who your customers are, what they want, and how they feel about your product, service, or company, you may be missing out on opportunities to grow and retain them.

That’s where digital customer experience consultancy comes in, we at Pelatis Online are here to help you analyse, design, and deliver a better overall experience for your customers.

  • Customer research: Understanding your customer base, their needs, preferences, behaviours, and emotions.
  • Customer journey mapping: Visualising the end-to-end journey of your customers across all digital touchpoints and channels, identifying pain points and moments of delight.
  • Customer feedback: Collecting and analysing customer feedback to measure satisfaction, loyalty, and advocacy.
  • Customer strategy: Developing a clear vision and roadmap for improving customer experience, aligned with your business goals and values.
  • Customer culture: Embedding a customer-centric mindset and culture in your organisation, empowering your employees to deliver exceptional service.
  • Customer innovation: Leveraging new technologies, data, and insights to create innovative solutions that enhance your clients digital customer experience.

Working with Pelatis Online

By working with Pelatis Online, you can gain a competitive edge in your market, increase customer satisfaction and loyalty, reduce churn and costs, and drive revenue and growth.

If you want to find the elusive customer for your business, contact us today. As an established digital customer experience consultancy with over 25 years working experience. We have helped hundreds of clients across a wide range of industries to transform their digital customer experience delivery to achieve outstanding results.

We would love to hear from you and discuss how we can help you reach your customer experience goals.

Complete the enquiry form below or arrange a meeting.

Initial meeting

Together we will map out your business objectives, identify target customer groups, broadcast media, platforms and key performance indicators.

Consultancy development​

From our notes our development team will create a programme that will deliver the objectives set out to achieve your business objectives.

DCX Consultancy delivery

Training days will be at your business headquarters or a suitable venue near to you. This keeps your teams close and ready to put their learning into practice.

Follow up​

After the course is delivered we will not abandon you. Your team will have a month to ask further questions. If they don't, we will check in with their progress.

Consultancy Specialisms

These are some of the essential subject areas we will cover in your bespoke digital customer experience training course.  They are the building blocks of success for your teams and your business. 

Customer Personas

How can you engage customers if you don't know anything about them? Working with your sales and Marketing teams we will create the relevant Personas of the customers you want.


Posting your content to the right platforms are the touchpoints your customers discover. Starting them on their journey to your enquiry form or checkout.

Customer Journey Mapping

From touchpoint to checkout, each step of your customers journey, can be planned and created so they don't get lost on their path to task completion... Your Website.

Data Analysis

Does it work? Analysing your data, feedback and customer reviews to check the performance of your work.

Content Creation

Articles, images, videos, and conversations you create must engage, inform and excite your customers to continue their journey to your checkout. We can work with you or do it for you.

Search Engine Optimisation

If you don't optimise your content for search then you will miss the customers that are already looking for your products and services.

Digital Customer Experience Consultancy Enquiry Form

Please complete the DCX Consultancy enquiry enquiry form below.  One of our training advisors will be in touch as soon as we are available.

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