User Experience

Languages Industries speaking event in Belgrade

The languages services industry in the Balkans

The energy and passion displayed at the inaugural Balkans Language Industry Symposium (BLIS) at the Crowne Plaza Hotel Belgrade was palpable.  It was this energy that boosted me in my presentation after a long journey and little sleep. Delegates came from across the region with all countries represented from medium sized language agencies to freelance …

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Classic campervan VW

Councils, Campsites and Website Customer Service

I often look at websites for campsites.  Campervanning is my new enthusiasm and experience tells me that doing the research and being informed before booking or turning up at a campsite (as with many other things) pays off. Today I looked at the website for camping in Pembrey Country Park near Llanelli in Carmarthenshire. I’ve …

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Which button do you click

Converting readers into customers

Converting readers into customers Information scent and the path to task completion. Maybe you’re thinking of writing articles and blogging as a method of attracting customers to your website, converting readers into customers. Great idea. It’s a proven and effective method, the principle goes that you blog on topics relevant to your product or service, …

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