My Blogs
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Removing the Roadblocks in the Customer Experience journey.
Road rage is a common feature on todays roads and motorways. The frustration of motorists wanting to get to their destination faced with roadblocks, distractions

Website Findability – Search Engine Optimisation Training
No matter how good your website is, if it cannot be found by customers then it will not get sales. The Internet High Street Just

Digital Presence
Digital Presence So you meet someone at a networking event. They take your business card and maybe some other marketing materials. If they are in

Selling Refrigerators to Eskimos.
We have all heard the expression, and there are other metaphors out there, “So good, they could sell refrigerators to Eskimos”. If we were all

How well do you know your Customers?
In a way I am lucky, lucky enough to have lived in two ages. The age of the internet and the age before the internet

Shopping Centres becoming Ghost Towns
The Death Throes of the High Street – Update February 2019 (Ten years on) The BBC reported in an article last Thursday 21st of February

What is Business Networking?
Let’s be clear right at the beginning. Networking is not just about selling your stuff – whatever your ‘stuff’ might be – although many behave

Networking for Business Contacts
Networking for Business Contacts – A new Business Book Over the last few years whilst attending networking events, I have been questioning, listening and observing

Ocado – The Rise of the Online Grocery Fulfilment Business.
Back in 2014, Waitrose withdrew from a 10-year contract with Ocado which sent Ocado shares plummeting. I said at the time, replying to a Business

High Street Footfall drops by 3.3% Year on Year
In the latest report from the British Retail Consortium they state that – Year-on-year, High Street footfall in April 2018 decreased by 3.3 per cent,

The Death Throes of the High Street.
The Death Throes of the High Street. – Part 1 By Nigel T Packer (First published August 2010) I have never been inclined to be the

Where do you find your “White Space” to think about your business?
John Edwards was Managing Director at a small packaging company I joined in 1990 as the Production Manager. I threw myself into the business and