28 October 2016

Clear day - clean website

Is your Website Working for your Business?

Your company’s business website does many jobs.  It is your company’s advertisement, brochure, receptionist and sales representative.  Most buyers no longer bother to save printed literature, instead making an assumption that they will be able to find the same information – and more – on your website. Customers use the internet in a demand-driven way, …

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What do you hate about websites? Digital Customer Experience Audit presentation on stage with Nigel T Packer

Customer service and Websites

Customer service and Websites Customer service is defined as: ‘The provision of service to customers before, during and after a purchase’. Unfortunately, when it comes to websites the only customer service that can be identified is after a purchase is made.  Returns and complaints information is dealt with in the terms and conditions with no thought …

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