"Delivering quality Customer Experience is the success factor for business in 2021"
Digital Customer Experience Training and Consultancy, Guidance and Coaching
Digital Customer Experience Training
We all seek more digital customers… if your team do not understand the way your customers use the internet, how can you give them a good customer experience?
Your team can achieve far more for your company through customised digital customer experience training programs developed specifically for your business from Pelatis Online.
Start your digital customer experience skills learning journey here.
Digital Customer Experience Consultancy
If you don’t know what’s wrong how can you fix it?
The customer experience speed audit identifies up to 3 critical customer experience issues in your customers digital journey to your website. Verbal Feedback in digital video meeting.
If we cannot find three issues then we will refund your payment.
The speed audit costs £250
The full Audit includes:
- Initial scoping meeting to identify current Customer journey structure
- Mapping research identifying blockages and barriers
- Strategic Workshop where key issues and opportunities are discussed.
- Detailed report including action plan and recommendations.
The full Audit fees start from £4000.
Customer Experience Conference Speaker
With 20 years working in the digital environment Nigel T Packer has amassed a wealth of knowledge and insights into the machinations of working with the internet and customer experience.
Nigel has delivered hundreds of sessions over a lifetime of public speaking. In 2020 he has developed an engaging learning style for delivery through online seminars, tutorials and presentations.
Contact us to discuss your event and audience.
Often overlooked by business owners, understanding the Customer Journey is essential to better online business.
In his TEDx Talk in Swansea Nigel explores the importance of “Walking in the shoes of your Customers”.
Latest Blog posts by Nigel T Packer
Road rage is a common feature on todays roads and motorways. The frustration of motorists wanting to get to their destination faced with roadblocks, distractions
No matter how good your website is, if it cannot be found by customers then it will not get sales. The Internet High Street Just