"Delivering quality Customer Experience is the success factor for business in 2021"

Digital Customer Experience Training and Consultancy,  Guidance and Coaching 

Digital Customer Experience Training

We all seek more digital customers… if your team do not understand the way your customers use the internet, how can you give them a good customer experience?

Your team can achieve far more for your company through customised digital customer experience training programs developed specifically for your business from Pelatis Online.

Start your digital customer experience skills learning journey here.

Digital Customer Experience Consultancy

Speed Audit

If you don’t know what’s wrong how can you fix it?

The customer experience speed audit identifies up to 3 critical customer experience issues in your customers digital journey to your website.  Verbal Feedback in digital video meeting. 

If we cannot find three issues then we will refund your payment.

The speed audit costs £250

Full Audit

The full Audit includes:

  1. Initial scoping meeting to identify current Customer journey structure
  2.  Mapping research identifying blockages and barriers
  3. Strategic Workshop where key issues and opportunities are discussed.
  4. Detailed report including action plan and recommendations.

The full Audit fees start from £4000.

Customer Experience Conference Speaker

With 20 years working in the digital environment Nigel T Packer has amassed a wealth of knowledge and insights into the machinations of working with the internet and customer experience.

Nigel has delivered  hundreds of sessions over a lifetime of public speaking. In 2020 he has developed an engaging learning style for delivery through online seminars, tutorials and presentations.

Contact us to discuss your event and audience. 

TED Talk

Often overlooked by business owners, understanding the Customer Journey is essential to better online business.

In his TEDx Talk in Swansea Nigel explores the importance of “Walking in the shoes of your Customers”. 

Latest Blog posts by Nigel T Packer

Cowboy web designers

Cowboy Web Builders?

Website planning and Cowboy web builders? By Nigel T Packer What do you think of your web builder? Over the last few years we have quietly,

Read More »