Delivering quality digital Customer Experience is the success factor for business in 2022.

Digital Customer Experience: Training & Consultancy,  Guidance & Coaching 

Digital Customer Experience

What if you could guide your potential customers on their digital journey to bring them to your website and not a competitor?  How would you like more sales and repeat customers?  

In a recent Forbes report,

  • Customer-centric companies are 60% more profitable than companies that don’t focus on customers.  
  • Businesses with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience. 
  • 84% of companies that work to improve their customer experience report an increase in their revenue.

By understanding your customers, their buying journey and creating the communication scent to take them from their discovery stage to committed buyer to becoming an advocate, you will differentiate your business from competitors.

Digital Customer Experience Consultancy

Our team has been there since the beginning of the commercial internet. We have guided and directed many local, national, and international business organisations.  These improvements in their Digital customer experience offering, have increased customer engagement and ultimately sales.

Through our digital customer experience consultancy services, our clients have had online success, turning a money pit into a money pot.

Digital Customer Experience Services

Digital Customer Experience Training

Bespoke Training

We all seek more digital customers… if your team do not understand the way your customers use the internet, how can you give them a good customer experience?

Your team can achieve far more for your company through customised digital customer experience training programs developed specifically for your business from Pelatis Online.

Start your digital customer experience skills learning journey here.

Online Tutor-Led Live Training

New for 2021-2022

Online training – LIVE Tutor led sessions that focus on digital customer experience and more.

Develop your digital skillset customised to your own needs.

Affordable short sessions, no subscription or commitment.  From just £5 per session.

Digital Customer Experience Conference Speaker

With 20 years working in the digital environment Nigel T Packer has amassed a wealth of knowledge and insights into the machinations of working with the internet and customer experience.

Nigel has delivered hundreds of sessions over a lifetime of public speaking. In 2020-21 he has developed an engaging learning style for delivery through online seminars, tutorials and presentations.

Contact us to discuss your event and audience. 

TED Talk

Often overlooked by business owners, understanding the Customer Journey is essential to better online business.

In his TEDx Talk in Swansea, Nigel explores the importance of: “Walking in the shoes of your Customers.” 

Latest Blog posts by Nigel T Packer

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