"Delivering quality Customer Experience is the growth factor for business in 2021"

Customer Experience Training, Audits and Guidance

Customer Experience Training Courses

Customer Experience Optimisation

The better the customer experience getting to your web business, the greater the chance customers will buy.
 
This three day intensive  course is designed to give you and your team the skills to optimise your customers digital journey. 

Creating Customer Personas

If you do not know who your customers are, how can you engage them.

This is a one day interactive course to give you, your marketing and sales teams the skills to develop personas of your ideal customers.

Customer Journey Mapping

The customer journey to your online business is littered with barriers, distractions and emotions.

The Customer Journey mapping skills course will help you create Customer Journeys that will excite  and motivate potential customer to your office and web shop.

Customer Focused Content Creation

If your broadcast content is not focused on the customer, they will not engage and journey to your website. 

This is a one day course to acquire skills in focused content writing for marketing teams and in house content writers.

Creating Touch Points

Social media is for broadcast, providing touchpoints for new customers.

This course is designed to give your teams the skills to capture potential customers as they engage with your company in the discovery stage of their customer journey.

Customer Focused Keyword Analysis

Powerful Search engine optimisation starts with the language of your customer. 

This one day course directs you through the processes of finding the right keywords that bring your customers to your online shop or business. 

Digital Networking

The move to video meetings has dramatically changed the way we conduct business. 

Exhibitions, seminars and business events have moved online as have business meetings.

This one day course puts you and your sales team on track to become effective Digital Networkers.

Employability 2021

Executive and professional Job opportunities are broadcast online. Your application for those jobs and the subsequent interviews are digital.

This one day course will enable you to set up a powerful online profile, apply for jobs and learn the etiquette of video interviews.

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Customer Experience Audit

Speed Audit

If you don’t know what’s wrong how can you fix it?

The customer experience speed audit identifies up to 3 critical customer experience issues in your customers digital journey to your website.

If we cannot find three issues then we will refund your payment.

The speed audit costs £250

Full Audit

The full Audit includes:

  1. Initial scoping meeting to identify current Customer journey structure
  2.  Mapping research identifying blockages and barriers
  3. Strategic Workshop where key issues and opportunities are discussed.
  4. Report including action plan and recommendations.

The full Audit fees start from £4000.

Customer Experience Conference Speaker

With 20 years working in the digital environment Nigel T Packer has amassed a wealth of knowledge and insights into the machinations of working with the internet and customer experience.

Nigel has delivered  hundreds of sessions over a lifetime of public speaking. In 2020 he has developed an engaging learning style for delivery through online seminars, tutorials and presentations.

Book an appointment today

TED Talk

Often overlooked by business owners, understanding the Customer Journey is essential to better online business.

In his TEDx Talk in Swansea Nigel explores the importance of “Walking in the shoes of your Customers”. 

Nigel T Packer digital presence on LinkedIn

Digital Presence

Digital Presence So you meet someone at a networking event.  They take your business card and maybe some other marketing materials.  If they are in

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